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Patient Assistance
A patient coordinator you can reach throughout your case.
How it works
Your patient coordinator remains your point of contact for questions throughout your case, from initial enquiry through treatment and recovery.
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You’re assigned a coordinator once your case begins
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They remain your single point of contact across every stage — opinion, travel, treatment, recovery
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You can reach them by phone, WhatsApp or email with questions at any point
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They coordinate directly with the hospital on your behalf when needed
Frequently asked
Is support available 24/7?
Your coordinator is your primary contact during your case; for urgent needs while in India, the hospital’s own emergency processes apply alongside your coordinator’s support.
Will I have the same coordinator throughout?
Yes, continuity with one coordinator is the intent, so you’re not re-explaining your case to someone new at each stage.
What if I have a question outside business hours?
Send it via WhatsApp or email and your coordinator will respond as soon as they’re able; for medical emergencies, contact local emergency services or the hospital directly.
Renaid Medical Tourism is a medical tourism facilitator, not a hospital, clinic or direct healthcare provider. This page is educational and is not medical advice. Clinical decisions, diagnosis and treatment are made by licensed doctors and hospitals.
Patient assistance, worldwide
Start with a free, no-obligation medical opinion
Share your reports and a Renaid patient coordinator will review your case, then walk you through hospitals, doctors, costs and the full journey.